Delivery Information
Delivery
We will ship our products world wide.
Delivery Charges.
We
make every effort to keep our delivery charges as low as possible. Our
charge depends on the method you choose at the time of placing your
order and the cost will be displayed to you at that time. You only pay
one delivery charge, irrespective of the number of products ordered.
We normally ship within 5 working days but please allow up to 28 days for delivery of your order from date of payment.
How We Deliver
All
products are delivered either by courier or by post, depending on their
size and value. Very occasionally different products in the same order
may be delivered separately. We have a policy of reducing waste as much
as possible so you may well receive a parcel that uses recycled
packaging.
Missing, Damaged or Incorrect Orders
We try very
hard to ensure that you receive your order in pristine condition. If you
do not receive all your products email us at sales@cornishstitch.co.uk.
We do not accept responsibility for loss of products while in transit
but will do all we can in our power to resolve any problems.
Return of Faulty Goods.
The
following are guidelines. Wherever possible we will respond to your
individual circumstances. All our products come with a 30 day guarantee
and exchange policy. To qualify for a refund or exchange the product
must be:- in 'as-new' condition; complete with any accessories and free
gifts offered with it (and, if possible, the original box and
packaging).
Please return the product to
Cornish Stitch Designs,
The Singer Sewing Centre,
2 Queen Street,
Penzance,
Cornwall, TR18 4BJ,
UK
with your full details and a copy of the confirmation email and or invoice when you placed the order. A charge may be applied to cover Credit/Debit card charges on orders returned for a refund that are not faulty or incorrect. Carriage charges will not be refunded on orders returned that are not faulty or incorrect. THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS