Terms & Conditions
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Our Contract
You
will have an opportunity to check and correct any input errors in your
order up until you click on the Submit Order button. After you submit an
order we will give you an Order Reference Number and details of the
products you have ordered. We will send the same details to you in an
e-mail (our first e-mail). Please note that these e-mails are
acknowledgements, not acceptance of your order. Acceptance of your order
and the creation of a legally binding contract between us will only
occur once payment has been received from you and cleared.
Prices and Payment
All
prices and charges on this site are in UK pounds. They include any VAT
payable, but exclude delivery charges (for details see 'Delivery'
below). The total cost of your order will be the price of the products
you order plus the applicable delivery charge. All these will be set out
clearly in your Shopping Basket before you submit your order. Prices,
offers and products are subject to availability and may change before
(but not after) we accept your order. If something becomes unavailable
we may offer you an alternative or offer a full refund.
We try very
hard to ensure that all information on this site is accurate. However,
just occasionally, an error can occur. If we discover an error in the
price or description of a product you have ordered, we will tell you and
ask you whether you wish to continue with your order or cancel it. We
accept payment by Credit/Debit Card, cheque and PayPal only.
Delivery
Delivery Charges.
We
make every effort to keep our delivery charges as low as possible. Our
charge depends on the method you choose at the time of placing your
order and the cost will be displayed to you at that time. You only pay
one delivery charge, irrespective of the number of products ordered.
We normally ship within 5 working days but please allow up to 28 days for delivery of your order from date of payment.
How We Deliver
All
products are delivered either by courier or by post, depending on their
size and value. Very occasionally different products in the same order
may be delivered separately.
Missing, Damaged or Incorrect Orders
We
try very hard to ensure that you receive your order in pristine
condition. If you do not receive all your products email us at sales@cornishstitch.co.uk.
We do not accept responsibility for loss of products while in transit
but will do all we can in our power to resolve any problems.
Return of Faulty Goods.
The
following are guidelines. Wherever possible we will respond to your
individual circumstances. All our products come with a 30 day guarantee
and exchange policy. To qualify for a refund or exchange the product
must be:- in 'as-new' condition; complete with any accessories and free
gifts offered with it (and, if possible, the original box and
packaging). Please return the product to Cornish Stitch Designs, The
Singer Sewing Centre, 2 Queen Street, Penzance, Cornwall, TR18 4BJ, UK
with your full details and a copy of the confirmation email and or
invoice when you placed the order. A charge may be applied to cover
Credit/Debit card charges on orders returned for a refund that are not
faulty or incorrect. Carriage charges will not be refunded on orders
returned that are not faulty or incorrect. THIS RETURNS POLICY DOES NOT
AFFECT YOUR LEGAL RIGHTS
General.
These terms and conditions
and all transactions relating to this website are governed by English
law and are subject to the non-exclusive jurisdiction of the English
courts. We do not accept amendments to these terms and conditions. These
terms and conditions only cover the Cornish Stitch Designs website. Any
other websites to which you link from this site are governed by their
own terms and conditions. We accept no responsibility or liability for
the content or operation of websites which are not under our control. We
are required by law to tell you that sales can be concluded in English
only and that no public filing requirements apply.